Shipping policy
Shipping Policy
Thank you for shopping with Ourway. This policy outlines how we handle shipping and delivery for your order.
Perth Metro Delivery & Installation
We offer local delivery and professional installation for customers within the Perth metropolitan area. Our team will contact you to arrange a convenient delivery and installation time after your order is placed. Please allow 3–7 business days for scheduling.
Australia-Wide Shipping
For customers outside the Perth metro area, we ship Australia-wide via registered carriers. Estimated delivery times are as follows:
- Western Australia (regional): 5–10 business days
- Eastern States (VIC, NSW, QLD, SA): 7–14 business days
- Remote areas (NT, TAS): 10–21 business days
Shipping costs are calculated at checkout based on your delivery address and order weight.
Order Processing
Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email once your order has been dispatched, including tracking information where available.
Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking details. You can use these details to monitor the progress of your delivery.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
Contact Us
For any shipping enquiries, please get in touch with our team:
Ourway
68 Tibradden Circle, Ascot, Perth WA 6104
Email: onya.aus@proton.me
Phone: 0411 117 189